Reviews

What Arrived, in Your Photos

Studio photography is made to sell. A photograph taken on a shelf, in daylight, by someone who paid for the thing is worth more — it shows the real scale, the real colour, and how a doll actually looks once she is out of the box.

So we ask for photos, and we show them.

US$3 Off for a Photo or Video Review

Leave a review with a photo or video and you get a US$3 discount code for your next order. It arrives by email automatically once the review is posted — you do not have to ask us for it.

• Text-only reviews are very welcome and we read every one, but the reward is for photos and video
• One reward per review; the code is yours alone and is not transferable
• Codes are valid for 30 days from the day they are issued
• The reward does not depend on your rating — a two-star review with a photo earns the same as a five-star one

How to Leave One

A few weeks after your order is delivered we send you a review request by email, with a link straight to the product. Tap it, choose a rating, add your photo, done — there is no account to create.

Did not get the email? Check your spam folder, then write to support@mythcove.com with your order number and we will resend it.

What makes a review useful

• Shoot in daylight if you can, against a plain background
• Include something for scale — a hand, a mug, a phone
• Say what surprised you, good or bad: the finish, the size, how it was packed
• If you bought a blind box, tell us which design you pulled

Our Rules on Reviews

Short version: we do not delete bad reviews.

Every review, at every rating, stays up. We do not filter by star count, we do not hide reviews on products we would rather sell, and we do not edit anyone's words. If a product has a problem, you should be able to read about it here before you buy it.

We remove a review only when it contains:

• Abuse, harassment, slurs or threats aimed at anyone
• Content with nothing to do with the product or the order
• Someone else's personal information
• Spam, or links to other shops
• Clear evidence it is fake — no matching order, or a coordinated posting

Reviews are only collected from people who actually ordered. We do not write reviews ourselves, we do not buy them, and we do not offer a bigger reward for a better rating.

If something went wrong

A review is a slow way to get a problem fixed. If an item arrived damaged, incorrect or incomplete, email support@mythcove.com within 7 days of delivery with photos — we replace or refund it at our cost. See Returns & Exchanges. Leave the review too, if you still want to.

Where Your Photos Appear

Reviews and the photos attached to them appear on the product page they belong to, and may be featured on this page, on the homepage, and on our social accounts with your first name and initial. If you would rather we did not feature yours, tell us and we will take it down from everywhere but the product page.

Questions

support@mythcove.com — we reply within 1–2 business days.