Returns & Exchanges

The Short Version

You have 30 days from delivery to request a return. Items must come back unopened, unused and in their original sealed packaging. Anything that arrives damaged, incorrect or incomplete is our problem, not yours — we replace or refund it, and we pay the shipping.

The full legal wording is in our Refund Policy. This page explains how it works in practice.

What Can Be Returned

An item is eligible if all of the following are true:

• You request the return within 30 days of the delivery date
• The item is unopened and unused, with every seal, blister, tag and box intact
• The original manufacturer packaging is included and undamaged — for collectibles the box is part of the product
• You can provide the order number or another proof of purchase

What Cannot Be Returned

• Blind boxes and sealed random items once opened. Opening is what determines the figure, so an opened blind box cannot go back. Receiving a character you did not want is not a fault — it is how the format works.
• Opened dolls, figures and collectibles, including items removed from a blister or box even if unplayed with.
• Worn or laundered garments, wigs, and any item worn against the skin — underwear, hosiery, cosmetics, contact lenses and similar, for hygiene reasons.
• Made-to-order, pre-order deposits and custom or personalised items, unless faulty.
• Sale items marked final sale, and gift cards.

None of this limits your rights where local consumer law gives you more — if the law in your country says otherwise, the law wins.

Damaged, Incorrect or Missing Items

This is handled separately from an ordinary return, and it is free.

Write to support@mythcove.com within 7 days of delivery with your order number and photographs of:

• the outer shipping box, including the shipping label
• the item as it sat inside the box, before unpacking where possible
• a clear close-up of the damage, or of the wrong item you received

We will send a replacement where one exists, or refund you in full. You will not pay return postage, and in most cases we will not ask for the damaged item back. Please keep the packaging until the claim is closed — carriers sometimes require it as evidence.

Hand-finished items

Small variations in colour, face-up painting, blushing, seam lines and assembly are normal on hand-finished dolls and figures and are not defects. Cracks, breakages, missing parts and misprinted decoration are.

How to Start a Return

1. Email support@mythcove.com with your order number, the item, and the reason.
2. We reply within 1–2 business days with a decision and, if approved, the return address and instructions.
3. Send the item back within 14 days of approval, packed well enough to survive the trip, with tracking.
4. We check it on arrival and issue your refund within 3 business days.

Do not post anything back before you have been approved. We have no way of identifying an unannounced parcel, and items sent back without an approved return cannot be accepted or refunded.

Who Pays the Shipping

• Damaged, incorrect, missing or faulty — we pay everything.
• Changed your mind — you pay the return postage, and the original outbound shipping is not refunded. We recommend a tracked service; until the parcel reaches us it is your responsibility.
• Refused or unclaimed parcels, including parcels returned because import charges were not paid, are refunded less the outbound shipping and any carrier return or handling fees. See Tax & Duties.

Refunds

Refunds go back to the original payment method — we cannot send one anywhere else. We issue it within 3 business days of receiving and checking the return; your bank or card issuer then takes its own time to post it, typically 5–10 business days.

If a returned item arrives opened, used, incomplete or damaged in a way that was not reported, we will contact you before deciding: we may refund part of the value or return the item to you at your cost.

Exchanges

We do not process direct swaps, because stock on collectibles moves too quickly to hold an item while another travels. The fastest route is to return the original for a refund and place a new order for what you want.

Cancelling an Order

Write to us as soon as you can. While the order is still being prepared we can cancel it and refund you in full. Once it has been handed to the carrier it has to be treated as a return.

Questions

support@mythcove.com — we reply within 1–2 business days, Monday to Friday, Hong Kong time.