Contact MythCove

How Can We Help?

Every MythCove order is handled by a small team. If something about your order, a product or an international delivery is unclear, use the form on this page or write to support@mythcove.com — either way a person reads it.

We reply within 1–2 business days, Monday to Friday, Hong Kong time. Messages sent over a weekend or a public holiday are answered on the next business day.

Before You Write

Most questions already have an answer on one of these pages, and checking first is usually faster than waiting for a reply:

• FAQ — ordering, products, payment, packaging
• Track Your Order — where your parcel is and what each status means
• Shipping & Dispatch — how long preparation takes before your order ships
• Worldwide Delivery — destinations, carriers and transit
• Returns & Exchanges — what can be returned and how
• Tax & Duties — import charges in your country

What to Include

Telling us these things in your first message saves a round of back and forth:

• Your order number — it begins with # and appears in your confirmation email
• The email address used at checkout, if it is different from the one you are writing from
• The product name, and the variant or colour if the item has options
• Photos, whenever the question is about a damaged item, a packaging problem or an incorrect item

Photos for a Damaged or Incorrect Item

Claims are assessed from photographs, so please send:

• the outer shipping box, including the shipping label
• the product as it sat inside the box, before unpacking if possible
• a clear close-up of the damage, or of the item you received instead

Send these within 7 days of delivery. See Returns & Exchanges for what happens next.

Looking for Something We Do Not Stock?

MythCove sources from studios and makers across Asia, and the catalogue is only part of what we can reach. If there is a figure, doll, series or brand you have been hunting for, tell us the name and any reference images you have. We will say honestly whether we can find it, and at roughly what price.

Write to support@mythcove.com with “Find It” in the subject line.

Wholesale, Press and Collaborations

For stockist enquiries, press requests, or creator and influencer collaborations, write to support@mythcove.com and tell us which of the three it is. Please include your shop name, publication or channel, and links.

Store Details

MythCove
Jordan, Kowloon, Hong Kong SAR
Customer service: support@mythcove.com

This is our registered business address. It is not a returns address and it is not open to visitors — please do not send parcels here. A return address is issued individually once a return has been approved.