FAQ

Answers to the Questions We Are Asked Most

If something here does not cover your situation, write to support@mythcove.com and we will answer directly.

Ordering

Do I need an account to order?

No. You can check out as a guest. An account simply keeps your order history and addresses in one place for next time.

Can I change or cancel my order after placing it?

Write to us as soon as possible. While an order is still being prepared we can usually change the shipping address, correct a variant or cancel it entirely. Once the parcel has been handed to the carrier nothing can be changed, and the order has to be treated as a return.

Which payment methods do you accept?

The methods available to you are shown at checkout and depend on your country. All prices on MythCove are in US dollars (USD). If your card is issued in another currency, your bank converts the amount and sets the rate.

My payment was declined. What now?

Declines almost always come from the issuing bank rather than from us, and most often because of an international-transaction block or an address mismatch. Check the billing address matches your card statement exactly, then try again or use a different method.

Can I order an item that is sold out?

Some series are restocked and some are not. Tell us which item you are after and we will say whether another run is expected.

Products

Are MythCove products authentic?

Yes. We buy from the studios, brands and authorised distributors behind each series. We do not list replicas or bootlegs, and where a product is an officially licensed version of a character we say so on the product page.

What is a blind box?

A blind box is sealed, and the figure inside is not revealed until you open it. Which design you receive is decided by the manufacturer’s random packing, not by us. We cannot select a specific character, tell in advance what a sealed box contains, or guarantee a particular figure — that uncertainty is the format. Order the quantity you are comfortable with on that basis.

Can I buy a full set or a specific character?

Where a manufacturer sells a complete set, we list it as its own product. Single specified characters are only available when the series is sold that way.

Why does the doll or figure look slightly different from the photos?

Product photography is supplied by the makers and shot under studio lighting. Small differences in colour, face-up painting, blushing and assembly are normal on hand-finished items and are not defects. Anything beyond that — cracks, missing parts, misprinted decoration — is a defect, and we will make it right.

Are your products suitable for children?

Most of what we sell is made for adult collectors. Items often contain small parts, fine paint detail and fragile components, and are not intended as toys for young children. Age guidance from the manufacturer, where given, is shown on the product page.

Shipping

Where do you ship from?

Most orders are prepared and dispatched from our fulfillment location in Hong Kong, unless another origin is stated on the product page.

How long until my order ships?

Items marked Ready to Ship are normally prepared and dispatched within 2–4 business days after payment is confirmed. Everything else shows its own dispatch window on the product page. Full detail is on Shipping & Dispatch.

How long does delivery take?

Transit time depends on the destination and the service chosen at checkout. The estimate shown at checkout is the one that applies to your order; see Worldwide Delivery for how we ship and what affects transit.

Do you ship to my country?

Enter your address at checkout — the destinations we can currently serve are shown there. If yours is not available, write to us before ordering and we will check whether that particular product can be sent.

My order contains several items. Will they arrive together?

If one item in an order has a longer dispatch window, the whole order normally waits and ships together. If you would rather have the ready items first, tell us and we will split the shipment where the carrier allows it.

Where is my parcel?

See Track Your Order.

Customs, Tax and Duties

Will I have to pay import charges?

Possibly — it depends on your country’s rules and the value of the parcel. Unless your total at checkout explicitly included import charges, any duty, VAT, GST or customs handling fee is payable by you on arrival. See Tax & Duties.

Can you mark my parcel as a gift or declare a lower value?

No. We declare the actual contents and the actual price paid. Under-declaring is illegal in most destinations and puts your parcel at risk of seizure.

Returns

What can I return?

Unopened, unused items in their original sealed packaging, within 30 days of delivery. Blind boxes and sealed collectibles cannot be returned once opened. Full terms are on Returns & Exchanges.

My item arrived damaged.

Send photos to support@mythcove.com within 7 days of delivery — the outer box, the label, and the damage itself. We replace or refund damaged, incorrect and missing items at our cost.

How long does a refund take?

Once a return is received and checked, the refund is issued within 3 business days to the original payment method. Your bank or card issuer then takes its own time to post it, usually 5–10 business days.

Contacting Us

How fast do you reply?

Within 1–2 business days, Monday to Friday, Hong Kong time.

Do you have a phone number?

We handle support by email only, so that every question stays on one written record with your order attached. Write to support@mythcove.com.