Worldwide Delivery

Bringing Asian Fantasy Finds Closer

MythCove delivers selected collectibles, dolls, fantasy fashion and character companions from Asia to fans around the world.

Most orders are prepared and dispatched from our fulfillment location in HongKong unless another shipping origin is stated on the product page.

Where Does MythCove Ship?

The destinations currently available for delivery are shown during checkout.

Enter your shipping address to confirm whether we can deliver the selected products to your country or region.

Shipping availability may vary according to:

• Destination-country import restrictions
• Product materials
• Package size and weight
• Battery, liquid or magnetic components
• Carrier coverage
• Temporary customs or logistics restrictions

If your destination is not available at checkout, contact us before placing an order. We may be able to review the product and destination individually, but delivery cannot be guaranteed.

Contact Support

Estimated International Delivery Time

International delivery time begins after your order has been dispatched.

For most tracked international routes, the estimated transit time is approximately:

Standard Tracked Delivery

7–20 business days after dispatch

Remote destinations may require additional time.

The estimate does not include the preparation time shown on the product page.

Delivery may take longer during:

• Customs inspections
• Public holidays
• Major shopping periods
• Severe weather
• Airline or transport disruption
• Local postal delays
• Temporary carrier restrictions

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Which Shipping Services Do You Use?

MythCove uses tracked international shipping services selected according to:

• Destination
• Package dimensions
• Package weight
• Product type
• Available carrier routes
• Delivery reliability

An order may travel with a cross-border logistics provider before being transferred to a postal service or local courier in the destination country.

The carrier and tracking information available for your shipment will be included in the shipping confirmation email.

We do not guarantee that every destination or order will use the same carrier.

Shipping Charges

Available shipping options and charges are displayed during checkout whenever they can be calculated in advance.

Shipping costs may depend on:

• Destination
• Actual package weight
• Volumetric weight
• Package dimensions
• Selected shipping service
• Product restrictions
• Whether the order is shipped in one or more parcels

For some Find It or unusually sized orders, final international shipping may need to be calculated after the products are packed and measured.

When this applies, it will be explained before payment or in the applicable quote.

Customs Duties, Import Taxes and Handling Fees

International orders may be subject to:

• Customs duties
• Import taxes
• VAT or sales tax
• Customs-clearance fees
• Carrier handling or brokerage charges

Unless these charges are explicitly shown as included or collected during MythCove checkout, they are the responsibility of the recipient.

MythCove does not control the amount charged by customs authorities or local carriers. Charges depend on the destination, declared product information, product classification, country of origin and local import rules.

Customs authorities may contact the recipient for:

• Additional information
• Identification
• Proof of payment
• Payment of duties or taxes

A delay caused by customs clearance does not necessarily mean that the parcel is lost.

Please check the import rules of your destination before ordering.

Tracking Updates

Tracking does not always update in real time.

It is normal for a parcel to have limited updates:

• Between collection and export processing
• While awaiting an international flight
• During customs clearance
• While being transferred to a local delivery partner
• During public holidays or peak periods

A parcel may also receive a new local tracking reference after entering the destination country.

What Should I Do if My Parcel Is Delayed?

First review:

1. The dispatch date in your shipping confirmation
2. The estimated international transit window
3. The most recent tracking update
4. Any customs or local-carrier messages
5. Whether the carrier has requested additional information

If the estimated delivery window has passed and the tracking has not updated, contact MythCove with your order number.

We will review the available tracking information and, where appropriate, open an inquiry with the carrier.

Carrier investigations can take time, particularly when multiple postal or logistics partners are involved.

Contact Support

What Happens if a Parcel Is Lost?

A parcel is not considered lost solely because tracking has paused or the estimated delivery window has passed.

When a shipment appears to be lost, MythCove will:

1. Review the tracking history
2. Confirm the delivery address
3. Ask the carrier or logistics partner to investigate
4. Request any documents needed for the carrier claim
5. Inform you of the available resolution after the investigation

If the carrier confirms that the parcel has been lost, MythCove will arrange an appropriate resolution, which may include:

• A replacement, subject to product availability
• Store credit
• A refund for the affected products and applicable shipping charge

The available resolution may depend on whether the product is replaceable, limited, sold out or part of a closed pre-order.

What Should I Do if My Parcel Arrives Damaged?

Contact us within 7 calendar days of delivery if the product or retail packaging arrives with significant shipping damage.

Please retain all packaging and provide clear photographs of:

• The outer shipping box or mailer
• The shipping label
• The internal protective packaging
• The damaged product
• The affected retail packaging
• All items received in the parcel

Do not discard the packaging until the case has been reviewed.

We will assess the information and determine whether the issue is eligible for:

• Replacement parts
• A replacement product
• Store credit
• A partial refund
• A full refund

The resolution depends on the nature of the damage, product availability and the applicable carrier-claim requirements.

Minor differences caused by lighting, display settings or normal manufacturing variation are not considered shipping damage.

Tracking Shows Delivered, but I Cannot Find the Parcel

Please check:

• The delivery entrance
• Reception or building management
• Household members
• Neighbors
• Safe-place locations
• Parcel lockers
• The local postal office or courier depot

If the parcel still cannot be located, contact the last-mile carrier and MythCove promptly.

A delivered tracking status may require a carrier investigation before a replacement or refund can be considered.

Unclaimed or Refused Parcels

Customers are responsible for monitoring tracking and responding to customs or carrier requests.

If a parcel is returned because it was:

• Refused
• Unclaimed
• Not collected
• Subject to unpaid import charges
• Sent to an incomplete or incorrect address

the original shipping charge may not be refundable.

Any refund or reshipment will be reviewed after the returned parcel has safely arrived and been inspected. Return costs, customs charges and a new shipping fee may be deducted or charged where applicable.

Still Have a Delivery Question?

Include your order number and destination country when contacting us.

Contact MythCove Support