Refund policy

This Refund Policy applies to all orders placed on mythcove.com. Nothing in it limits any right you have under the consumer law of your own country; where that law gives you more, it applies.

Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Condition required

To be eligible for a return, an item must be unopened and unused, with all seals, blisters, tags and original manufacturer packaging intact and undamaged. For collectibles, dolls and figures, the original box forms part of the product and must be returned with it. You must also be able to provide the order number or other proof of purchase.

Items that cannot be returned

• Blind boxes and sealed random-assortment items once opened. The contents of a blind box are determined by the manufacturer’s random packing; receiving a design you did not want is not a defect.
• Dolls, figures and other collectibles that have been opened or removed from their packaging, even if unused.
• Garments, wigs and items worn against the skin that have been worn or laundered, and, for hygiene reasons, underwear, hosiery, cosmetics and contact lenses.
• Made-to-order, customised or personalised items, and pre-order deposits, unless faulty.
• Items sold as final sale, and gift cards.

How to start a return

Email support@mythcove.com with your order number, the item concerned and the reason for the return. We respond within 1–2 business days. If the return is approved we will issue a return address and instructions; the item must then be sent back within 14 days of approval, using a tracked service.

Returns must be requested and approved before anything is sent back. We do not publish a standing return address, and items sent to us without an approved return cannot be identified, accepted or refunded.

Damaged, incorrect, missing or faulty items

Please inspect your order on arrival. If an item is damaged in transit, incorrect, incomplete or faulty, email support@mythcove.com within 7 days of delivery with your order number and photographs of the outer shipping box including the label, the item as packed, and the damage or incorrect item. We will replace the item where a replacement exists, or refund it in full. We bear all shipping costs in these cases and will normally not require the item to be returned. Please retain the packaging until the claim is closed.

Minor variation in colour, paint application, blushing, seam lines and assembly is normal on hand-finished items and is not treated as a defect.

Return shipping costs

Where an item is damaged, incorrect, incomplete or faulty, MythCove pays all shipping costs. Where a return is made because you have changed your mind, you pay the return postage and the original outbound shipping is not refunded. Until a returned parcel reaches us it remains your responsibility, so we recommend a tracked service.

Refused, unclaimed and undeliverable parcels

Where a parcel is refused, left unclaimed, or returned to us because import charges were not paid or the delivery address was incorrect or incomplete, we refund the value of the goods less the original outbound shipping and any return, storage or handling charges applied by the carrier. Parcels destroyed or abandoned by customs cannot be refunded.

Refunds

Approved refunds are issued to the original payment method within 3 business days of our receiving and inspecting the returned item. The time taken for the funds to appear is then determined by your bank or card issuer and is typically 5–10 business days. We cannot refund to a different payment method or account.

If a returned item reaches us opened, used, incomplete or damaged in a way that was not disclosed, we will contact you before deciding, and may issue a partial refund or return the item to you at your cost.

Exchanges

We do not process direct exchanges. To obtain a different item, return the original for a refund in accordance with this policy and place a new order.

Cancellations

An order may be cancelled for a full refund at any time before it is handed to the carrier. Once dispatched, it must be treated as a return.

Contact

MythCove, Jordan, Kowloon, Hong Kong SAR. All returns and refunds enquiries: support@mythcove.com.