Shipping policy

This Shipping Policy applies to all orders placed on mythcove.com. Further detail is available on our Shipping & Dispatch and Worldwide Delivery pages.

Where we ship from

Orders are prepared and dispatched from our fulfillment location in Hong Kong, unless a different shipping origin is stated on the product page.

Processing and dispatch

Dispatch time is the time needed to prepare an order before it enters transit, and is separate from delivery time. Items marked Ready to Ship are normally dispatched within 2–4 business days of payment being confirmed. All other items show an estimated dispatch window on their product page. During major releases, public holidays and unusually busy periods preparation may take longer; we will notify you by email of any material delay.

Where an order contains items with different dispatch windows, the order is normally held and shipped together. If you would prefer a split shipment, contact us and we will arrange it where the carrier allows.

Destinations

The destinations available to you are shown at checkout once you enter a shipping address. Availability can vary with destination-country import restrictions, product materials, package size and weight, battery, liquid or magnetic content, carrier coverage, and temporary customs or logistics restrictions. If your destination is not offered, contact us before ordering; we may be able to review a particular product and destination, but delivery cannot be guaranteed.

Delivery times

Transit time depends on the destination and the service selected at checkout, and the estimate shown at checkout is the one that applies to your order. Estimates are provided by the carrier and are not guarantees. Customs processing, weather, carrier backlogs and incomplete addresses can all extend transit.

Shipping charges

Shipping charges are calculated at checkout based on destination, weight and the service chosen, and are shown in full before payment. Where a free shipping threshold or promotion applies, its conditions are stated with the offer.

Tracking

A tracking number is emailed to you when your order is handed to the carrier. Tracking may take 24–72 hours to show its first scan, and gaps between scans are normal on international routes. Guidance on reading tracking, and on when a parcel should be investigated, is on our Track Your Order page.

Addresses

You are responsible for supplying a complete and accurate delivery address. Address corrections can be made free of charge before dispatch. After dispatch we can only pass a change request to the carrier, who may refuse it or charge for it. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the new postage is paid.

Import duties and taxes

Prices are in US dollars and exclude your country’s import duty, VAT, GST and carrier handling fees, unless your checkout total expressly shows these as collected. Where they are not collected at checkout you are the importer of record and these charges are payable by you on arrival. All parcels are declared with their actual contents and the actual price paid; we do not mark orders as gifts or under-declare value. See our Tax & Duties page.

Lost, delayed and damaged parcels

If tracking has shown no movement for 10 business days in transit, shows delivery that did not occur, shows a customs hold of more than 7 days with no request for payment or documents, or shows the parcel returning to sender, contact support@mythcove.com with your order number. We will open an investigation with the carrier; these typically take 5–15 business days. Items that arrive damaged are handled under our Refund Policy.

Risk of loss

Risk in the goods passes to you on delivery by the carrier to the address you supplied.

Contact

MythCove, Jordan, Kowloon, Hong Kong SAR. Shipping enquiries: support@mythcove.com.